Willow Practice

Maswell Park Health Centre, Hounslow Avenue, Hounslow, TW3 2DY

Tel: 0208 630 3476

Telephone: 0208 630 3476

Out of hours: NHS 111

NHS 111

COVID-19 Updates for Our Patients

Wednesday, 27 May 2020

Advice for patients attending an appointment at the Health Centre
  • Please phone the practice if you have developed a cough, temperature, loss of taste or smell or have any concern that you might have Covid-19
  • Please use toilet facilities at home/work prior before your appointment
  • Do not attend before your appointment time is due
  • Please attend alone unless a child or are in need of assistance – please only bring one carer
  • Use the intercom video entry system. You will have to press the button to speak with a Receptionist to be allowed entry.
  • Please wear a face covering
  • Do not bring food or drinks into the building
  • Do not bring leaflets/papers/magazines/toys
  • Use hand gel sanitizer on entry
  • Please stand at reception as you should be collected by the Doctor or Nurse to be taken directly down to the consultation room
  • If you do sit down, please only sit on designated seats
  • Please always ensure you maintain 2 meter distancing from others waiting
  • Please keep personal belongings (keys, phones, jewelry) in your bag
  • Please try not to touch surfaces or door handles
  • If you have urinary symptoms bring a urine sample in a clean pot
  • Please use gel on leaving the building

We can assure you that we are doing everything possible to keep our patients and staff safe during the pandemic and ask that you help us by following the above instructions.

Clinicians will be wearing “PPE” and we clean the room in between each patient’s visit.

Other COVID-19 Updates

The NHS has announced that they will restart some surgical services after they had been stopped to help hospitals cope with the COVID-19 pandemic. This means that some hospitals will start contacting patients on the waiting lists, especially urgent cases, about their delayed operations to arrange a date for the surgery.

This series of FAQs aims to address some of the concerns that you may have about going to hospital during the pandemic and to offer some advice on how you can best prepare for your operation.

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