Willow Practice

Maswell Park Health Centre, Hounslow Avenue, Hounslow, TW3 2DY

Tel: 0208 630 3476

Telephone: 0208 630 3476

Out of hours: NHS 111

NHS 111

December 2020 Practice News Update

Monday, 21 December 2020

Stay Home Merry Christmas GIF by INTO ACTIONWishing all our patients a safe festive season and a happy, healthy  and vaccinated 2021!

Please see all our latest updates below.


  • With infection rates rising rapidly please stay home and follow the new Tier 4 guidance to protect loved ones and the NHS over the Christmas period. Read the latest news from the NHS in NW London here

    If you need an emergency phone number, some health advice or details of support organisations over the break CLICK HERE for council services, helplines and contact information over Christmas and New Year (Hounslow Council), or ring 111.

    We’re open all day on the 24th and are open again 29th to 31st but are shut on the bank holidays.

  • Covid19 vaccination

Willow Practice, as part of our “Hounslow Health” Primary Care Network were proud to be the first area in The Borough of Hounslow , which stretches from Feltham to Chiswick, and one of the first in the UK to start the vaccination programme last week.  It was a huge effort by a team lead by Dr Sudhan Roy to deliver 975 vaccines in three and a half days.

This first cohort was for patients aged 80 years and over and front line NHS staff and care workers from local care homes.  Many of our patients were pleased to be vaccinated by the familiar faces of our nurses Geraldine, Chris and Mane as well as Dr Roy and Dr Baum and our pharmacist, Mumtaz.  We were all delighted to be involved in this historic milestone and look forward to everyone returning in three weeks for their second dose.

Please see the Hounslow Twitter post of Dr Baum having her jab and Mumtaz preparing the vaccines here.

Covid 19 vaccines are being offered in order of priority. When the vaccine is available to you, you will be contacted. Please do not call us or 111 as you will not be able to receive it any sooner. However, this is a good time to ensure that we have your correct mobile number so we can contact you quickly when it’s your turn.

For more information about the COVID vaccination, please see here.

  • Flu jab 2020-2021

It’s not too late to to get your flu jab done this season to protect you, your family as well as the NHS. The flu jab eligibility has been expanded for this season including all patients from 50 years old.

We will continue with flu clinics on Saturdays in the New Year, however if you can only attend during the week, this can also be arranged if you phone or email us.

Please email willowpractice@nhs.net if you don’t want your flu jab to stop further texts, or if you’ve already had it done elsewhere. It would very much help us to update your records rather than you ignore all our text messages!

Find out more about why all eligible adults should have the flu jab this year in particular here.

Find out more about the nasal flu immunisation for  2-3 year olds here.  If you are Muslim and concerned about the gelatine content, the British Fatwa Council / Karimia Institute has issued a fatwa permitting LAIV for Muslims. See here for more information or discuss the option of a special injection with our nurses if you remain concerned.

  • Online Access

Please help us by getting your online access sorted over this Xmas break!

If you’ve never done it, the best way is to download the “NHS app” (NOT the Covid NHS app). You can then go through a very secure identity check (you’ll need your passport or other ID with a photo). Once you’ve been confirmed you can then use this to get onto the Systmone “AIRMID” app.

Alternatively,  you can email or phone us to get  your Systmonline registration details.

Advantages for you:

-book flu clinic appointments and in future we might open up booking phone call or nurse appointments

-checking your test results and access to your notes

-convenient ordering of prescriptions.

FOR US it would save so much of our reception time if everyone could order their medication online. We waste hours each week converting your paper requests to an online version. Please help us with this so that they can do other useful tasks such as ringing patients.

It would also help free up phone lines for patients trying to book their flu jabs.

To download and confirm your identity on “NHS app” click here.

For the “Airmid” app, please click here.

  • New ways to contact  your GP

We are still open but GPs are continuing to have telephone or video consultations before a face to face is offered.

We are continuing to have a significantly high volume of telephone calls whilst often having to work with reduced staffing levels.   For anything NOT urgent, please could you try to submit an eConsult to submit online GP or admin query or send an email to willowpractice@nhs.net.

We will in the New Year be trialling three other ways of contacting us. Watch this space as we’ll let you know as new things are launched.

In the interim, if you are able to help any of your elderly relatives who are patients by managing this for them, or training them how to do it, we are very grateful.

We are very aware that we’ll always have some patients who can not use these new systems and we’re keen to keep the phone lines as clear as possible for them.

  • Social Prescribing link workers

Social prescribing link workers are working closely with us, local authorities, community services and voluntary sector partners to co-ordinate support for people identified by health and care professionals as especially vulnerable and experiencing health inequalities. They are well placed to support people whose health and wellbeing has been affected by the social and economic implications of the pandemic, such as with loneliness, debt, housing or unemployment, and connect them to the appropriate health coaching and community offers in line with social distancing protocols. More information can be found here,  or watch this video. Please discuss with us if you would like to talk to one.

  • New Project for Asthma/COPD Patients

Specialist respiratory nurses are going to be helping us review our patients in the New Year. It’s more important than ever that your asthma or COPD is well controlled and you have a personalised asthma “Care Plan”.  Await your invitation to book!

  • Diabetic Patients

It is important to get your annual diabetic review done at the practice. Please do contact us if you haven’t got your appointment booked or book if you get a text.

  • Staff changes

We were sad to say goodbye to Dr Hemal Shah on the 1st December. He’s taking a well deserved break from two busy days with us, to spend more time enjoying his now very active twin boys! We wish him all the best during this special time.

We are delighted to congratulate Dr Hiba Gamaty as now a fully qualified GP and you’ll all be pleased to know that she joined us as a permanent member of our team from 1st December. Dr Ellie Torosyan, who has been a regular locum, is also to join us in New Year. Dr Bharte Bagga and Dr Reema Ghai continue to work alongside your two GP Partners, Dr Mandy Baum and Dr Sudhan Roy.

These additional GP sessions will help us maintain the excellent service we strive so hard to offer and allow a catch up of all the health checks not done earlier in the year.

Finally our Manager, Weiwei Mao is leaving us to do an MBA and we are excited to have a new Practice Manager, Justin Nicholas start on January 4th.

  • And finally… 

    It has been an extremely challenging year for us all, and hopefully 2021 will be a better one.  We ask for your continued patience with the phone lines, however, if you are happy with the service we’ve managed to offer under these difficult circumstances, we always love to see nice google reviews or reviews on NHS Choices. We get so many thanks from our grateful patients, but it means so much to our whole team to see them on line too!