Willow Practice

Maswell Park Health Centre, Hounslow Avenue, Hounslow, TW3 2DY

Tel: 0208 630 3476

Telephone: 0208 630 3476

Out of hours: NHS 111

NHS 111


Change in your prescription – Dry eye lubrication (drops/ointment)

Our local Clinical Commissioning Group has adopted guidance from NHS England on Conditions for which over the counter items should not routinely be prescribed in primary care (general practice) https://www.england.nhs.uk/wp-content/uploads/2018/03/otc-guidance-for-ccgs.pdf

What is the change in the prescribing for dry eyes?

The guidance states that dry eye lubrication for the comfort and relief of simple dry eye syndrome should not be prescribed on a prescription but instead purchased over-the-counter. People who have a condition that requires essential lubrication to preserve their sight will continue to receive their dry eye lubrication prescription. These conditions include:

  • Severe ocular surface disease (OSD) caused by Sjögren’s syndrome, auto immune disease (such as rheumatoid arthritis, ulcerative keratitis) or neurotrophic cornea
  • Injury to the cornea (front part of the eye)
  • Previous corneal conditions and recurrent corneal erosions

This however does not include simple dry eye conditions, even if eye lubricants have been recommended by an optician or ophthalmologist.

Why has this change been made?

Self-care and stopping prescribing of over the counter (OTC) medicines for minor ailments is now part of national plans for the NHS. In general, these OTC medications are low-cost items easily available for purchase. No longer prescribing them saves the NHS not just the cost of the medicines themselves but other costs through the entire process.

Simple dry eye syndrome is an uncomplicated condition which can be managed without medical intervention. We are asking all patients to purchase medicines for the comfort and relief of simple dry eyes. This includes patients with medical exemption for a medical condition, maternity or age. Simple dry eyes are usually unrelated to the condition for which you have medical exemption and therefore should be purchased rather than prescribed.

Further advice and resources

Your local community pharmacist or optician will be able to advise you on suitable dry eye lubricants available over-the-counter.

Further advice in managing your dry eyes is available from these resources.

For ease of accessing the links above, please see our practice website for a copy of this letter.

If you require any further information or have any concerns, please call the practice and ask to speak to our practice pharmacist.

Flu Jab Campaign 2019-2020 Started at Practice

To find out if you are eligible for a free flu jab this season, please see more information.

We are running our Flu Clinic Monday – Friday. Please feel free to call and book appointments with our nurses and HCAs.

Flu clinic starts:

1st September 2019 – Patients aged 65 yrs and above

10th October 2019 – Children flu nasal spray

18th October 2019 – Other patients under 65 yrs

You may also receive text message from us for the free flu jab invitation, please call us at 0208 630 3476 if you have been injected somewhere else, or would like to decline the flu jab service.

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use [insert name of GP online service available at practice] you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

The Law around Organ Donation in England is Changing

What is changing?

From spring 2020, organ donation in England will move to an ‘opt out’ system. You may also hear it referred to as ‘Max and Keira’s Law’.

This means that all adults in England will be considered to have agreed to be an organ donor when they die unless they have recorded a decision not to donate or are in one of the excluded groups.

You still have a choice if you want to be an organ donor or not when you die.

Why is the law changing?

The law is being changed to help save and improve more lives. Every day across the UK, someone dies waiting for a transplant

What do I have to do?

We are asking everyone to:

  1. Record your organ donation decision on the NHS Organ Donor Register
  2. Tell your family and friends what you have decided

Have you recorded your organ donation decision?

Make your choice

If you would like to speak to somebody about your choices, please call our dedicated line: 0300 303 2094

When is the law changing?

The opt out system in England will come into effect from spring 2020. The law around organ donation in England will remain ‘opt in’ until this time.

Who will the changes affect?

These changes will affect all adults in England unless they have recorded a decision not to donate or are in one of the following excluded groups:

  • Those under the age of 18
  • People who lack the mental capacity to understand the new arrangements and take the necessary action
  • Visitors to England, and those not living here voluntarily
  • People who have lived in England for less than 12 months before their death

Download our factsheet

Our factsheet explains how the law around organ donation in England is changing, what you need to do, and the choices you can make.


The #AskAboutAsthma campaign wants to encourage health professionals, children and young people and their families to ASK for three simple effective interventions to help them control their asthma. They should:

You can support the campaign instantly now by retweeting the following tweet: https://twitter.com/HealthyLDN/status/1151175735601745920.

This year #AskAboutAsthma is focusing on #OneThingLDN – asking Londoners what they have done, will do or would like to see happen to improve asthma care or air quality for CYP in London. This could be through sending tweeting us using #OneThingLDN, writing a blog on your website (or for ours) with a link to the campaign, or encouraging your staff to produce their own #OneThingLDN (more detail available on HLP’s website). If you would like to hold your own local #AskAboutAsthma event, we would love to hear from you and help publicise it.

Healthy London Partnership has developed a set of ambitions and standards and an online London asthma toolkit for how asthma care should be delivered across the city. Specific information on the asthma toolkit is available here pertinent to commissioners and primary care.