Willow Practice

Maswell Park Health Centre, Hounslow Avenue, Hounslow, TW3 2DY

Tel: 0208 630 3476

Telephone: 0208 630 3476

Out of hours: NHS 111

NHS 111


World Diabetic Day -14th November 2021

Happy World Diabetes Day – 14th November 2021

The theme for World Diabetes Day 2021-23 is Access to Diabetes Care.

  • Millions of people with diabetes around the world do not have access to diabetes care.
  • People with diabetes require ongoing care and support to manage their condition and avoid complications.

Willow Practice are fortunate to be able to offer you both –   we are committed to support you with your journey, whether you have had a recent diagnosis or had diabetes for 30 years, whether you are “on top” of things or need help to get things under control.

There are 537 MILLION people living with diabetes. Willow Practice has 374.

The pandemic (and more recently a blood bottle shortage) has caused significant delays in keeping you all up to date with checks, but we are open for business and keen to get all your checks done.

We are also aware that the pandemic has proven difficult for many of our patients who have struggled emotionally and/or gained weight during the lockdown. We are here and want to help with emotional wellbeing, not just your “numbers”.

Do you KNOW if you are up to date with your checks?

Do you KNOW if your results are in the target range to minimise long term risks?

If not the “KNOW DIABETES” site ( https://www.knowdiabetes.org.uk/) can help –  whether it’s signposting you to the best help, eating more healthily or checking yourself – this site, only for North West London patients, can help you make small, practical changes that boost your health and wellbeing.  Check it out today – a really worthwhile thing to do on World Diabetic Day!

If you have an email address on our GP records, you can pull across your health information into your very own dashboard to help you be in control and know how to best manage your condition.


For a video showing you how to get this health record access – click here.


There are 9 key care processes that we need to document every year.

Most of our patients know about the importance of blood checks and blood pressures but we find some of the checks, in particular foot checks and urine checks take a little more prompting!


Of our 374 patients, on 13th November 2021:

59 patients haven’t had their blood sugar level checked in the last 13 months

51 patients haven’t had their blood pressure checked in the last 13 months

145 patients haven’t had the urine protein checked in the last 13 months

146 patients haven’t had their foot check in the last 13 months


As for being “on target”:

164 patients had their last blood pressure over 140/80

173 patients had their last sugar (HbA1c) over 58


If you are unsure what you need, or if “on target”, or don’t yet have your annual diabetic care plan, please arrange a review with a GP or Nurse to discuss and plan, or email us willowpractice@nhs.net.

However, the Know Diabetes site is also such a great resource – please register with this to learn so much more. If we don’t yet have your email address, the easiest way is to register for online access which will also allow you to order your medication on line and see your health records and results.

We’d love to hear from you – though suspect if you’ve read this far, you are one of our patients that likely are on top of your diabetes and all up to date!

You’ll have been sent this link by email or text message with an attached questionnaire – if you also did this, it’s a way of letting us know how things are going and how you’d like us to communicate with you. Thank you in advance if you do send this back.

And finally – as foot checks and urine checks always seem the last thing for patients to do, please also see below:

Why check my feet ? 



Why check my morning urine?

Spring Update


To all of our patients, families and supporters, a very warm welcome to the Willow Practice’s Spring Newsletter in which we report on a mixture of sad news, but also exciting developments.

In January, Dr Geoffrey Baum, the Uncle of Dr Mandy Baum, died of Covid at the age of 92 years.  He  was  a GP in Hounslow since the 1959, moving into Maswell Park Health Centre in 1970s.  He shall be fondly remembered for his commitment to patients’ care and wellbeing. He delivered many of our current patients and he set very high standards which the current GPs all aspire to.

Dr Mandy Baum joined him on 1st April 1996, later naming the practice “Willow Practice”. She has therefore been here for exactly 25 years.

As we pass the anniversary of the first COVID lockdown, please accept our most-sincere gratitude for the overriding support and understanding that you have given ‘Team Willow’ during these unprecedentedly challenging times. Our patients, along with the rest of the nation have been subject to additional stresses and concerns, both physical and mental, leading to busier phone lines and additional strain upon the practice resources on top of managing COVID vaccinations.

Due your understanding as well as additional online and telephone options and the commitment of all the doctors and staff we have been able to deliver a standard of care comparable to pre-pandemic times of which we are very proud.

To offer yet more availability and capacity for the future we are delighted to announce that we have gone live with a collaboration with “Push Doctor”. They are an organisation of off-site GPs who offer video consultations. It will be as if you are talking to a locum GP on site. This should help take the pressure off the phone lines and appointments. If you have a smart phone, please try out this new service, particularly for new medical complaints or minor concerns or if you should require medical assistance outside of the Practice’s opening hours. They have appointments from 8am to 8pm Monday to Saturday.

In order to set up an account and book an appointment, please visit www.pushdoctor.co.uk

Please be assured that we are still here for the vast majority of consultations and certainly to help you manage your chronic conditions, such as diabetes.

If you require non-urgent appointments from Willow Practice, you may also use eConsult (which can also be found via our website from the blue box entitled “Contact your doctor online”)

For other (non-appointment related) requests you may email  willowpractice@nhs.net. Please allow at least a full working day to get a response as we are getting very large volumes of emails in our efforts to help reduce volume of calls.

We hope we’ll be able to offer shorter phone waiting times as we are delighted that our previously shielding staff will be returning and we’ve also recruited new staff  to improve our access. Thank you again for bearing with us during this unprecedented year.

Advice is also available on the NHS website or you can speak to your local pharmacist.

Online advise from 111 is also available 24 hours a day, 7 days a week for urgent health advice or by calling 111, and 999 is for emergencies.

We ARE doing face to face consultations but the GPs are still speaking to patients in the first instance. Nurse appointments can be booked via reception.

Covid vaccinations are going extremely well with Willow hitting some of the highest targets very early on. Dr Roy has been involved in the local delivery and so hasn’t been around as much at the practice. It’s been an incredibly complex process with constantly  changing vaccine delivery numbers and dates but we have been very excited to have been so involved. Thank you to you all for being patient whilst awaiting your invites and booking online whenever possible. We are only involved with booking our aged 50 years +, care home and other residential units, carers and those at clinical risk.

You WILL get invited for your 2nd dose, at around 11 weeks, so please don’t contact us before if you’ve not yet been invited.

If you’ve not had a text message or don’t know how to book, then please email.  It’s also helpful for us if you “decline” the invitation if you have booked elsewhere or don’t currently want a vaccine. However, we would very much like the opportunity to discuss concerns with you if you are worried about having your vaccine. Please email or phone and we’ll arrange for a Nurse or GP to phone to discuss.

For those under 50 years old, with no other conditions, you shall be receiving your invites from your local mass vaccination sites in due course or book here when it’s announced in the news.

Please help us to keep the phone lines available to other patients by not calling the Practice to discuss COVID vaccinations, if you have specific queries/ concerns please feel free to email us at willowpractice@nhs.net

To further help our reception staff prioritise answering phones and emails, please request your repeat medication online if you have the ability to do so. All the paper requests are converted into online requests by our staff, wasting hours of time every week. Please download and follow the directions for identity confirmation on the NHS App or use the Airmid App (you’ll need to use the NHS login to access or get login details by request). If you can’t do this, is there a relative that could request on your behalf?

With the additional stresses that everyone is facing at the moment, there are many online support options. Hounslow IAPT have lots of resources and self referral links. Also Good Thinking and NHS mental health page are excellent places to look for information and quizzes.  However, please always contact us if struggling.  You can complete a Depression E-Consult or a Anxiety E-Consult before if you wish.  Please click here if you need urgent help.

Many of us have gained weight during lockdown or given up on all those New Year Resolutions! As we enter the warmer months (hopefully) you can access advice to improve your health and increase your exercise  and help you lose weight at  One You Hounslow site or on the “NHS live well”.

If you would like assistance to stop smoking please see NHS Quit or OneYou.

Please be assured that everyone at the Willow Practice is, as ever ready to support you in all aspects of physical, mental and lifestyle so please do not hesitate to get in touch.

We wish you a safe and happier new season as restrictions ease and the weather hopefully improves.

Thank you again and our very best wishes,

Team Willow

ps if you’d like to suggest useful topics for future topics for newsletters, don’t hesitate to let us know. If you’ve appreciated this update and the work we do, we’re always delighted to see nice reviews on Google and/or NHS Choices!