Willow Practice medicines management team has made the decision to increase our expected prescription turnaround time to 72 working hours (3 working days) for routine requests. This is to lighten the strain on our team and ensure we have the time to do our other important tasks, such as document management and recalling for reviews.

You should not see much change in our service as our team do their best to be efficient, but please ensure you request your medication in advance; we accept requests up to 2 weeks before an item is due.

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